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Investing in Here for a community stronger.

At Triumph Bank, we believe it's very important to ensure you protect your information. First, we strongly encourage you to strengthen your internet banking password, ideally increased to a minimum of 8 characters. For maximum protection, it should contain one lowercase character and one special character. For example, instead of using "hoops," use "like!2pbB" for "I like to play basketball." We also encourage you to change your password once a year. If you need password assistance or have any questions about Internet Banking, please contact Tim Clements at (901) 333-8884.

In addition, it's also important to understand identity theft. Along with the "Fighting Back" tips below, visit the Federal Trade Commission website at, or call 877-438-4338 to learn how to prevent identity theft and what to do if you're a victim.

Fighting Back Tips
Thieves will use a number of methods to obtain your information, including, but not limited to, the following:

Pretext Calling

What it is:  Thieves claiming to be from your bank call you asking for your account number to verify your information, or call your bank posing as you with information stolen from your mailbox or online. This allows them to take over your account, open accounts at other institutions, and move funds out of your account.

Fighting Back:  Never give any information over the phone unless you know the caller. Monitor your bank statements to assure they arrive safely in the mail, or enroll for eStatements to avoid having your mail stolen!


What it is: A high-tech scam using spam or pop-up web messages to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive info.  Phishers send an email or pop-up message claiming to be from a business or organization you deal with (your Internet service provider (ISP), eBay or subsidiary PayPal, your bank, or even a government agency). The message usually says you need to "update" or "validate" your account information, directing you to a web site that looks legitimate.

Fighting Back: Never reply or click on any links in emails or pop-up messages asking for personal or financial information. Legitimate companies don't ask for this via email. If  you’re concerned about your account, call the organization using a number you know is genuine, or open a new Internet browser session and type in the company's correct Web address – never cut and paste a link.


What it is: Thieves redirect you to an imposter web page (even if the correct address is typed into their browser) by changing  or "poisoning" some of the information. From there, they use the same technique as Phishers (above).

Fighting Back: Check with your ISP and ask if they are protected against DNS cache poisoning.


Dumpster Diving

What it is: Thieves raid your mailbox or go through garbage cans, communal dumpsters or trash bins to obtain discarded copies of your checks, bank or credit card statements, credit card solicitations or other records that bear your name and personal information.

Fighting Back: Shred all financial documents (including ATM receipts) before discarding. Report lost or stolen checks immediately. Never leave outgoing mail where it can be stolen.

Check Your Credit Annually
Contact all three major credit reporting companies annually to review your file, since each derives information from different sources. These include:

Equifax: (800) 685-1111 or
Experian: (888)-397-3742 or
TransUnion: (800) 916-8800 or

12 Habits of Check-Fraud-Free Banking Customers

  1. Never respond to unsolicited requests for your checking account, Social Security or other financial information.
  2. Safeguard checks at home and on your person; never leave them in your car or workplace.
  3. Shred unused checks before disposal, even if they are from a closed account.
  4. Destroy convenience checks, such as those that allow cash advances on credit cards, before discarding.
  5. Never have your Social Security or drivers' license number preprinted on your checks.
  6. When mailing checks, use a heavy envelope or wrap checks in paper to conceal them from view.
  7. Notify Triumph Bank and U.S. Postal Service authorities if newly ordered checks or routine bank statements don't arrive in a timely manner.
  8. Know how many checks you ordered; verify your order and the accuracy of the information on your checks.
  9. Immediately notify Triumph Bank and file a police report if personal checks or any checks payable to you, are stolen and then close compromised accounts.
  10.  Check your balance frequently (you can safely do this online here) and promptly review and reconcile checking account statements for accuracy and fraud.
  11.  Consider shopping elsewhere if a merchant requires your Social Security number to make a purchase.
  12.  If you use your Social Security number as your driver's license number, order a duplicate license and request an alternative random number from the Tennessee Department of Safety (if Tennessee issues your license).